← Back to Stepp

Support

Need help with Stepp? Email us and we will get back to you within two business days.

Send us a message

We reply within two business days.

Or email us at support@stepcounter.xyz

Frequently asked questions

My steps are not being counted
Stepp needs motion permission to count steps. On iPhone, open Settings → Privacy & Security → Motion & Fitness and turn on Stepp. On Android, open Settings → Apps → Stepp → Permissions and allow Physical activity. If steps still do not appear, fully close and reopen the app so tracking can restart.
My step count stops when the screen is off
On Android, battery optimisation can stop background counting. Open Settings → Apps → Stepp → Battery and choose Unrestricted. On iPhone, make sure Background App Refresh is enabled for Stepp.
My step count looks different from Apple Health or my watch
Different devices use different sensors and thresholds, so small differences are normal. Stepp reads from Apple Health on iPhone where you have granted permission, so enabling Health access usually brings the numbers closer together.
I am not receiving notifications
Check that notifications are enabled for Stepp in your device settings, then open Profile → Settings → Notifications in the app and confirm the alerts you want are switched on.
How do I add a friend?
Open the Friends screen and tap Add Friend, then enter the email address your friend used to sign in. They will get a request to accept before either of you can see the other’s activity.
How do I delete my account and my data?
Open Profile → Settings → Account → Delete Account. This permanently removes your profile, step history, friends, and uploaded photos. The action cannot be undone. If you cannot access the app, email us and we will delete your account for you.
Why does Stepp ask for location?
Location is used only to record your route during a workout you start yourself, so the app can show your path on a map with distance and pace. Stepp does not collect location outside an active workout, and you can use step tracking without granting location at all.
Is Stepp free?
Yes. Stepp is free to download and use on both iOS and Android.

Privacy

Stepp stores your step history and profile so your data syncs across devices and appears on leaderboards you join. You can delete your account and all associated data at any time from Profile → Settings → Account, or by emailing support@stepcounter.xyz.

© 2026Stepp — Step Counter & Walking Leaderboard